Carhautt Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of Women’s and Men’s Clothing from the Carhautt website (www.carhautt.com, “Site”). By placing an order on our Site, you (“Customer”) agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Site). If you have questions about these Terms, contact our team at [email protected].

1. Order Placement and Acceptance

1.1 Order Submission

When you submit an order through our Site, you are making a binding offer to purchase the selected items at the listed price (in USD, as specified in Section 3). To place an order, you must provide accurate, complete, and current information—including your shipping address, contact details, and payment information—to ensure smooth processing.

1.2 Order Acceptance

Carhautt reserves the right to accept or reject your order in whole or in part. We will confirm acceptance by sending you an order confirmation email immediately after you submit your order. If we cannot accept your order (e.g., due to item unavailability, pricing errors, or suspected fraud), we will notify you via email within 1 business day and will not charge your payment method. Orders are considered final only after we have sent the order confirmation email and processed your payment.

1.3 Order Modifications/Cancellations

Once an order is confirmed (via the order confirmation email), modifications (e.g., changing item size, color, or shipping address) or cancellations are only possible if we have not yet started processing the order. To request a modification or cancellation, contact us at [email protected] within 24 hours of order confirmation. If processing has already begun (e.g., items have been packed for shipping), we cannot accommodate changes, and you will need to follow our return process (outlined in Section 5) after receiving the order.

2. Shipping and Delivery

2.1 Order Processing Time

We process all orders within 1–3 business days (Monday through Friday, excluding major holidays). Processing includes verifying payment, checking item stock, and preparing your order for shipment. During peak periods (e.g., sales events, holidays), processing may take up to 3 business days, but we will notify you via email if there is a significant delay.

2.2 Delivery Timeline

After your order is processed and dispatched, delivery will take 6–12 business days to any destination worldwide. This timeline includes transit time and may vary slightly based on factors like customs processing (for international orders) or local carrier delays (e.g., weather, high volume). We do not offer expedited delivery options at this time—all orders are shipped via our standard global delivery service.

2.3 Global Free Shipping

We offer free shipping on all orders worldwide, regardless of order total or destination. No additional shipping fees will be added to your order at checkout, and this applies to every purchase (including returns, where we cover return shipping costs for eligible requests—see Section 5).

2.4 Delivery Responsibilities

We will provide a tracking number via email once your order is dispatched, allowing you to monitor delivery status. You are responsible for ensuring the shipping address provided is accurate and accessible. If a package is returned to us due to an incorrect or undeliverable address (provided by you), we will contact you to confirm the correct address and reship the order (free of charge). If you do not respond within 7 business days, we will issue a refund for the order total (minus no fees, as shipping is free).

3. Payment Terms

3.1 Currency

All prices listed on the Site, as well as order totals, payments, and refunds, are denominated in United States Dollars (USD). If you are purchasing from a country with a different local currency, your payment provider (e.g., credit card company, PayPal) will convert the USD amount to your local currency at their current exchange rate. Carhautt is not responsible for any currency conversion fees or rate fluctuations charged by your payment provider.

3.2 Accepted Payment Methods

We accept the following secure payment methods:

  • Major credit cards: Visa, Mastercard, American Express, Discover.
  • Digital wallets: PayPal, Apple Pay, Google Pay.
  • All payments are processed through third-party payment processors (e.g., Stripe, PayPal) that adhere to industry-standard security protocols (e.g., PCI DSS compliance) to protect your payment information. Carhautt does not store your full payment details.

3.3 Payment Authorization

When you place an order, we will authorize your payment method for the full order total to ensure funds are available. This authorization is not a charge—we will only charge your payment method once your order is processed and ready for shipment. If your order is rejected or canceled, the authorization will be released, and the funds will be returned to your account (timing depends on your payment provider, typically 1–3 business days).

3.4 Pricing Errors

While we strive to ensure all prices on the Site are accurate, errors may occasionally occur (e.g., typos, system glitches). If we discover a pricing error after you have placed an order, we will notify you immediately. You may choose to either cancel the order (with no charge) or proceed with the order at the correct price. If we cannot contact you within 2 business days, we will cancel the order and refund any amounts charged.

4. Product Availability and Descriptions

4.1 Stock Availability

All items on the Site are subject to availability. We update stock levels regularly, but occasionally, an item may be out of stock after you place an order. If this occurs, we will notify you via email within 1 business day and offer the following options:

  • Wait for the item to be restocked (we will provide an estimated restock date and ship the item once available, free of charge).
  • Replace the out-of-stock item with a similar item of equal or lesser value (with your approval).
  • Cancel the out-of-stock item and issue a refund for its price (immediately, via your original payment method).

4.2 Product Descriptions

We make every effort to ensure product descriptions (e.g., size, color, fabric, fit) on the Site are accurate and up-to-date. However, minor discrepancies may occur (e.g., color variations due to screen resolution, slight differences in fabric texture). These discrepancies do not constitute a defect, but if the item you receive is significantly different from the description (e.g., wrong style, incorrect size), you may return it under our 60-day return policy (Section 5).

5. Return and Refund Terms

5.1 Eligible Returns

You may return any unused, undamaged items (with original tags attached and in original packaging) for a full refund within 60 days of the delivery date. The following items are not eligible for returns:

  • Final-sale items (clearly marked as “Final Sale” on the product page at the time of purchase).
  • Custom or personalized items (e.g., monogrammed clothing).
  • Items that have been worn, washed, altered, or damaged due to misuse.

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number, the items you wish to return, and the reason for the return.
  2. We will respond within 2 business days with a pre-paid return shipping label (global, free of charge) and packing instructions.
  3. Ship the item(s) back to us using the provided label. Retain the tracking number for reference.

5.3 Refund Processing

Once we receive and inspect your returned item (typically 3–5 business days after delivery to our warehouse), we will process your refund. Refunds are issued to your original payment method and take 5–10 business days to appear in your account (timing depends on your payment provider). There are no restocking fees or return shipping fees—all refunds are for the full item price (in USD) paid at checkout.

If your return is ineligible (e.g., items are worn or missing tags), we will notify you via email and return the item to you (free of charge).

6. Customer Responsibilities

By placing an order with Carhautt, you agree to:

  • Provide accurate, complete, and current information for your order (shipping address, contact details, payment info).
  • Use the Site and make purchases only for personal, non-commercial purposes (unless you have prior written approval from Carhautt for commercial purchases).
  • Comply with all applicable laws and regulations in your country related to the purchase, import, and use of the items (e.g., customs rules for international orders).
  • Protect your account information (if you create a Site account) and not share your password with third parties. You are responsible for all orders placed using your account.

7. Limitation of Liability

Carhautt’s liability to you for any claims related to your order (e.g., delayed delivery, damaged items, order errors) is limited to the total amount you paid for the affected items. We are not liable for any indirect, incidental, or consequential damages (e.g., lost profits, inconvenience, missed events) unless such damages are caused by our intentional misconduct or gross negligence.

This limitation does not apply to:

  • Damages caused by our failure to comply with these Terms (e.g., failing to process a refund within the stated timeline).
  • Personal injury or property damage resulting from defective products (to the extent required by applicable law).

8. Changes to These Terms

We may update these Terms periodically to reflect changes in laws, business practices, or Site features. When we make changes, we will:

  • Post the revised Terms on the Site with a new “Last Updated” date.
  • Notify you via email (if you have provided an email address) of significant changes (e.g., adjustments to return timelines, payment methods).

Your continued use of the Site or placement of orders after the revised Terms are posted constitutes your acceptance of the changes. We recommend reviewing these Terms before each purchase.

9. Contact Us

For questions, concerns, or disputes related to these Terms of Purchase, please contact us at:

  • Email: [email protected]
  • Response Time: We aim to respond to all inquiries within 2 business days.

Thank you for choosing Carhautt—we value your trust and look forward to providing you with quality clothing and a seamless shopping experience.