Carhautt Refund Policy

At Carhautt, we want you to be completely satisfied with your purchase of our Women’s and Men’s Clothing. If you need to request a refund, this policy outlines the eligibility criteria, process, and timelines to ensure a smooth and transparent experience. For any questions or assistance with refunds, please contact our team at [email protected].

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following conditions:

  • Timeframe: Refunds must be requested within 30 days of the delivery date of your order. Requests submitted after this period will not be accepted, unless otherwise specified for exceptional circumstances (e.g., delayed delivery due to carrier errors, verified product defects discovered post-delivery).
  • Product Condition: Items being returned for a refund must be in their original, unused, and undamaged condition. This includes:
  • All original tags attached (no removed or altered tags).
  • No signs of wear, stains, odors, or damage (e.g., tears, snags, washed or ironed items).
  • Original packaging intact (e.g., garment bags, boxes, or tags that came with the item).
  • Excluded Items: The following items are not eligible for refunds under any circumstances:
  • Final-sale items (clearly marked as “Final Sale” on the product page at the time of purchase).
  • Custom or personalized items (e.g., monogrammed clothing, made-to-order sizes/styles).
  • Items damaged due to improper care, misuse, or accidents (e.g., stains from improper washing, tears from regular wear).

2. How to Request a Refund

Follow these steps to initiate a refund for your Carhautt purchase:

  1. Submit a Refund Request: Send an email to [email protected]. Include the following information in your email:
  • Your full name (matching the name on the order).
  • Order number (found in your order confirmation email or account dashboard).
  • List of items you wish to refund (including product names, sizes, and quantities).
  • Reason for the refund (e.g., “wrong size”, “product not as described”, “defective item”).
  • Photos of the item(s) and packaging (if applicable, e.g., for defective products or incorrect items).
  1. Receive Confirmation & Return Label: Our team will review your request within 2 business days. If approved, we will send you a confirmation email with a pre-paid return shipping label (for orders within the contiguous U.S.) and detailed instructions for packing and shipping the item(s) back to us. For international orders, a return label may not be pre-paid—we will provide guidance on how to ship the item(s) to our designated international return facility, and you will be responsible for return shipping costs (unless the refund is due to our error, e.g., shipping the wrong item).
  2. Ship the Item(s) Back: Pack the eligible item(s) securely in the original packaging (or a similar protective package) and attach the pre-paid return label to the outside. Drop off the package at the designated carrier location (as specified in our confirmation email). Retain the tracking number for your reference—this helps us locate your return and process the refund faster.

3. Refund Processing & Timelines

Once we receive and inspect your returned item(s), we will process your refund according to the following timeline:

  • Inspection Period: Upon delivery of your return to our warehouse, we will inspect the item(s) within 3–5 business days to verify they meet the eligibility criteria (e.g., condition, original tags, packaging).
  • Refund Approval/Rejection:
  • If approved: We will send you a “Refund Approved” email, and initiate the refund to your original payment method within 1 business day of inspection.
  • If rejected: We will send you a “Refund Rejected” email with a detailed explanation (e.g., item is damaged, tags are missing). The item(s) will be returned to you at your expense, unless you opt to forgo the item(s).
  • Refund Arrival Time: The time it takes for the refund to appear in your account depends on your original payment method:
  • Credit/Debit Cards: 5–7 business days (varies by your bank’s processing times).
  • PayPal: 2–3 business days (refunds typically appear in your PayPal balance or linked bank account).
  • Gift Cards: 1–2 business days (refunds are credited back to the original gift card used for purchase).

Note: We do not refund the original shipping costs paid for your order, unless the refund is due to our error (e.g., shipping the wrong item, defective product, or delayed delivery beyond 10 business days of the estimated delivery date).

4. Refunds for Special Scenarios

4.1 Defective or Incorrect Items

If you receive an item that is defective (e.g., faulty stitching, missing buttons, fabric defects) or incorrect (e.g., wrong size, wrong color, or a different item than ordered), please follow these steps:

  • Notify us within 7 days of delivery via [email protected], including photos of the defect or incorrect item.
  • We will cover all return shipping costs (including international shipping, if applicable) and send you a pre-paid return label.
  • Upon receiving and verifying the issue, we will process a full refund (including original shipping costs) to your payment method within 1 business day of inspection. You may also opt for a replacement item instead of a refund—please specify this in your initial request.

4.2 Cancelled Orders

If you need to cancel an order before it is shipped:

  • Contact us via [email protected] within 24 hours of placing the order (orders are processed within 1–2 business days, so cancellations after this window may not be possible).
  • If the order has not been processed or shipped, we will issue a full refund (including any shipping costs paid) within 2–3 business days.
  • If the order has already been shipped, you will need to follow the standard refund process outlined in Section 2 once you receive the item.

4.3 Refunds for Gift Purchases

If you received a Carhautt item as a gift and wish to request a refund:

  • Provide the gift giver’s order number (if available) or your contact information (name, email, shipping address) when submitting the refund request.
  • Refunds for gift purchases will be issued to the original payment method used by the gift giver (we cannot issue refunds to a different payment method or as store credit unless requested by the gift giver).
  • The gift giver will be notified via email once the refund is processed.

5. Additional Terms

  • Refund Adjustments: If returned items are found to be in non-eligible condition (e.g., damaged, tags removed) after inspection, we reserve the right to adjust the refund amount or deny the refund entirely. You will be notified of any adjustments before finalizing the request.
  • Tax Refunds: Any sales tax paid on the original purchase will be included in the refund amount, provided the item is eligible for a full refund. Tax refunds are processed in the same way as the order total, following your payment method’s timeline.
  • Fraud Prevention: We may delay or verify refund requests if we suspect fraudulent activity (e.g., multiple refund requests for the same order, returns of counterfeit items). This is to protect both Carhautt and our customers from fraudulent practices.

6. Contact Us

If you have questions about this Refund Policy, need help with a refund request, or want to appeal a rejected refund, please reach out to us at:

  • Email: [email protected]
  • Response Time: We aim to respond to all refund inquiries within 2 business days.

We reserve the right to update this Refund Policy periodically to reflect changes in our operations, carrier policies, or legal requirements. Any updates will be posted on this page with the “Last Updated” date revised.