Carhautt Customer Service Policy

At Carhautt, we are committed to providing exceptional customer service that matches the quality of our Women’s and Men’s Clothing. We understand that a smooth, reliable service experience is just as important as the products you love—and this policy outlines how we support you at every step of your shopping journey. If you have questions at any time, our team is here to help via [email protected].

1. Return & Exchange Policy

We want you to be fully satisfied with your Carhautt purchase. If an item doesn’t meet your expectations, we offer flexible return and exchange options, subject to the following terms:

  • Eligibility: Items must be returned within 30 days of delivery, in their original, unused condition (with tags attached, no stains, odors, or signs of wear), and in the original packaging. Final-sale items (clearly marked on product pages) are not eligible for returns or exchanges.
  • Return Process: To initiate a return or exchange:
  1. Send an email to [email protected] with your order number, the item(s) you wish to return/exchange, and the reason for your request.
  2. Our team will respond within 2 business days with a pre-paid return shipping label (for orders within the contiguous U.S.) and step-by-step instructions.
  3. Pack the item(s) securely and ship them back using the provided label. Please retain the tracking number for reference.
  • Refunds & Exchanges:
  • Refunds: Once we receive and inspect your returned item (typically within 3–5 business days of delivery to our warehouse), we will process a refund to your original payment method. Refunds may take 5–7 business days to appear in your account, depending on your financial institution.
  • Exchanges: If you request an exchange (e.g., for a different size or color), we will ship the new item to you free of charge once we confirm receipt of your returned item. If the requested item is out of stock, we will offer a full refund instead.

2. Order Processing & Shipping

We strive to get your Carhautt items to you as quickly as possible, with transparent processing and shipping timelines:

  • Order Processing: All orders are processed within 1–2 business days (excluding weekends and major holidays). You will receive an order confirmation email with your order number immediately after placing your order, followed by a shipping confirmation email with tracking information once your package has been dispatched.
  • Shipping Options & Times:
  • Standard Shipping (U.S.): Delivered within 3–5 business days after processing. Free for orders over \(50; \)5.99 for orders under $50.
  • Expedited Shipping (U.S.): Delivered within 2–3 business days after processing. Cost: $12.99.
  • International Shipping: Available to select countries (see our Shipping Page for details). Delivery times vary by location (typically 7–14 business days) and may be subject to customs delays. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Order Modifications/Cancellations: If you need to modify or cancel your order, please contact [email protected] immediately. We can only accommodate changes or cancellations if your order has not yet been processed or shipped. Once an order is in transit, we cannot make adjustments.

3. Product Inquiries & Sizing Support

We want you to feel confident in your purchase, so our team is here to help with product details, sizing, and style advice:

  • Product Information: For questions about fabric, care instructions, design details, or availability of specific items, email [email protected] or use the “Contact Us” form on our website. We aim to respond to all inquiries within 24 hours (business days).
  • Sizing Assistance: Our sizing charts (available on every product page) provide detailed measurements to help you find the right fit. If you need additional guidance (e.g., how a specific style fits), our team can share insights based on customer feedback and product design—just include your measurements (bust/chest, waist, hips, inseam) in your inquiry for personalized recommendations.

4. Damaged or Defective Items

We take pride in the quality of our clothing, but if you receive a damaged or defective item (e.g., torn fabric, missing buttons, incorrect item), please contact us immediately:

  • Notify [email protected] within 7 days of delivery, including your order number, photos of the damage/defect, and a description of the issue.
  • Our team will review your request and provide a solution within 2 business days—this may include a free replacement, a full refund, or a prepaid return label for the defective item (with a replacement shipped at no cost to you).
  • We will cover all shipping costs associated with returning damaged or defective items and sending replacements.

5. Privacy & Data Protection

Your privacy is important to us. We collect and use your personal information (e.g., name, email, shipping address, payment details) only to process your orders, provide customer service, and keep you updated on your purchases. We will never share your information with third parties for marketing purposes without your explicit consent. For full details, please review our Privacy Policy (linked at the bottom of our website).

6. How to Contact Us

Our customer service team is available to assist you with any questions, concerns, or requests. The best way to reach us is:

  • Email: [email protected] (our primary channel—we respond within 24 business days).
  • Response Time: We aim to reply to all emails within 24 hours (Monday–Friday, 9 AM–5 PM EST). During peak periods (e.g., holidays, sales), response times may be slightly longer, but we will prioritize urgent requests (e.g., damaged items, missing orders).

We reserve the right to update this Customer Service Policy periodically to reflect changes in our operations or customer needs. Any updates will be posted on this page, with the “Last Updated” date noted at the top. Thank you for choosing Carhautt—we appreciate your trust in our brand.