Carhautt Privacy Policy

At Carhautt, we respect your privacy and are committed to protecting the personal information you share with us when shopping for our Women’s and Men’s Clothing. This Privacy Policy explains how we collect, use, store, and protect your information, as well as your rights regarding your data. By using our website (www.carhautt.com) or making a purchase, you agree to the terms outlined below. We may update this policy periodically, and any changes will be posted here with the “Last Updated” date revised. For questions, contact us at [email protected].

1. Information We Collect

We collect personal information to process your orders, improve our services, and provide a personalized shopping experience. The information we gather falls into two categories: personal information (data that identifies you) and non-personal information (anonymous data that cannot be linked to you).

1.1 Personal Information

We collect personal information you voluntarily provide, including but not limited to:

  • Contact details: Full name, email address (e.g., [email protected] for communications), phone number, shipping address, and billing address.
  • Payment information: Credit/debit card details, PayPal account information, or other payment method details (note: we do not store full payment card data—this is handled by our secure third-party payment processors, such as Stripe or PayPal).
  • Account information: If you create a Carhautt account, we collect your username, password (encrypted), and preferences (e.g., saved shipping addresses, order history).
  • Communication data: Information from emails, chat messages, or support requests you send to us (e.g., inquiries about orders, returns, or product details).

1.2 Non-Personal Information

We automatically collect non-personal information to analyze website performance and user behavior, including:

  • Technical data: IP address, browser type (e.g., Chrome, Safari), operating system, device type (e.g., smartphone, laptop), and internet service provider.
  • Usage data: Pages you visit on our website, time spent on each page, products viewed, search queries, and click-through rates.
  • Cookie data: We use cookies (small text files stored on your device) to remember your preferences (e.g., language, currency), track shopping cart items, and personalize content. You can disable cookies in your browser settings, but this may limit some website features (e.g., saving your cart).

2. How We Use Your Information

We use your personal and non-personal information only for legitimate, transparent purposes that align with your interactions with Carhautt. Key uses include:

  • Process and fulfill orders: Verify your identity, process payments, ship your purchases, and send order confirmations/shipping updates via email or text.
  • Provide customer service: Respond to your inquiries (e.g., about returns, sizing, or damaged items), resolve issues, and follow up on your requests.
  • Improve our website and products: Analyze non-personal usage data to identify trends (e.g., popular products), optimize website navigation, and develop new clothing lines that match customer preferences.
  • Personalize your experience: Recommend products based on your order history or viewed items, save your account preferences (e.g., favorite sizes), and tailor marketing communications to your interests (if you opt in).
  • Send important updates: Notify you of changes to our policies (e.g., Customer Service Policy, Privacy Policy), website outages, or delays in order fulfillment.
  • Prevent fraud and ensure security: Detect and block fraudulent transactions (e.g., using payment information to verify legitimate purchases) and protect our website from unauthorized access.

3. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We only share your data with trusted partners who assist us in operating our business, and these partners are required to protect your information. Recipients of your data include:

  • Third-party service providers:
  • Payment processors (e.g., Stripe, PayPal): To securely process payments (they only receive the minimum data needed to complete transactions).
  • Shipping carriers (e.g., USPS, UPS, FedEx): To deliver your orders (they receive your name, shipping address, and order details).
  • Website hosting and analytics tools (e.g., Shopify, Google Analytics): To host our website, track usage data, and improve performance (analytics tools use non-personal data unless you opt in to personalized tracking).
  • Customer support platforms (e.g., Zendesk): To manage your support requests (they access your contact details and communication history).
  • Legal authorities: We may share your information if required by law (e.g., to comply with a court order, subpoena, or government regulation) or to protect our rights, property, or the safety of our customers or employees.
  • Business transfers: If Carhautt is acquired, merged, or sells all/part of its assets, your personal information may be transferred to the new owner (who will be bound by this Privacy Policy).

4. How We Protect Your Information

We implement industry-standard security measures to prevent unauthorized access, use, or disclosure of your personal information:

  • Encryption: We use Secure Sockets Layer (SSL) encryption to protect data transmitted between your device and our website (look for the “https://” in the URL and the padlock icon).
  • Secure storage: Personal information (e.g., account passwords) is stored in encrypted form on secure servers with restricted access.
  • Third-party security: Our payment processors and service providers are required to maintain strict security standards (e.g., PCI DSS compliance for payment processors).
  • Access controls: Only authorized Carhautt employees (e.g., customer service, order fulfillment teams) have access to your personal information, and they are trained on privacy and security protocols.

While we take all reasonable steps to protect your data, no online platform is 100% secure. We cannot guarantee absolute security, but we continuously monitor and update our security measures to minimize risks.

5. Your Rights Regarding Your Information

You have the right to control your personal information and can exercise the following rights by contacting us at [email protected]:

  • Access: Request a copy of the personal information we hold about you (e.g., your order history, account details).
  • Correction: Update or correct inaccurate information (e.g., a wrong shipping address or email).
  • Deletion: Request the deletion of your personal information (we may retain some data if required by law, e.g., order records for tax purposes).
  • Opt-out of marketing: Unsubscribe from promotional emails (e.g., newsletters, sale alerts) by clicking the “Unsubscribe” link at the bottom of any marketing email, or by emailing us to request removal from our marketing lists.
  • Data portability: Request a copy of your personal information in a structured, machine-readable format (e.g., CSV file) to transfer to another service provider.
  • Withdraw consent: If you previously consented to certain data uses (e.g., personalized advertising), you can withdraw your consent at any time (this may affect some features, such as product recommendations).

We will respond to your request within 30 days and may ask for verification (e.g., a copy of your ID) to ensure we are sharing data with the correct person.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

  • Order-related data: We keep your order history, shipping/billing details, and payment transaction records for 7 years (to comply with tax and legal obligations).
  • Account data: If you have a Carhautt account, we retain your account information until you request deletion (we may keep non-personal data, such as order history summaries, for analytics).
  • Marketing data: If you opt in to marketing communications, we retain your email address until you unsubscribe.
  • Non-personal data: We may retain non-personal information (e.g., website usage trends) indefinitely for analytics and business improvement.

7. Children’s Privacy

Our website and products are intended for adults (18 years and older). We do not knowingly collect personal information from children under the age of 13. If we discover we have collected data from a child under 13, we will delete it immediately. Parents or guardians who believe their child has shared information with us can contact us at [email protected] to request removal.

8. Third-Party Websites and Services

Our website may contain links to third-party websites (e.g., social media platforms, payment processors) or use third-party tools (e.g., Facebook Pixel for advertising). This Privacy Policy does not apply to these third parties—we recommend reviewing their privacy policies to understand how they handle your information. We are not responsible for the privacy practices of third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in laws (e.g., GDPR, CCPA), our business practices, or technology. When we make changes, we will:

  • Post the revised policy on our website with a new “Last Updated” date.
  • Notify you via email (if you have provided an email address and opted in to policy updates) or via a pop-up on our website (for significant changes).

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

We are committed to addressing your inquiries promptly and resolving any issues related to your privacy.